Non-Discrimination Policy

 

YOUR RIGHT TO EQUAL ACCESS AND NONDISCRIMINATION

St. Charles Surgical Hospital complies with applicable federal civil rights laws and does not discriminate, exclude, or treat people less favorable on the basis of race, color, national origin, age, disability, or sex described at 45 CFR 92.101(a)(2).

St Charles Surgical Hospital provides:

Reasonable Accommodations for Individuals with Disabilities

  • Qualified sign language interpreters
  • Written information in other formats (large print, accessible electronic formats, etc.)
  • Other auxiliary aids and services necessary for effective communication

Language Assistance Services

Free language assistance services to people whose primary language is not English, which may include:

  • Qualified interpreters
  • Written translations of important documents
  • Assistance communicating with hospital staff

If you need reasonable accommodations, appropriate auxiliary aids, language assistance, or other accessibility services, contact the hospital at 504-529-6600.

Filing a Grievance

If you believe that you have been discriminated against or denied appropriate accommodations, you may file a grievance with:

Hospital Administrator/Section 504 Coordinator
St. Charles Surgical Hospital
1717 St. Charles Ave.
New Orleans, LA 70130
Phone: 504- 529-6600
Toll Free #: 888-529-6697
Quality@scsh.com

You can file a grievance in person or by mail, email, or phone.
Assistance is available for individuals who need help filing a grievance.

Filing a Civil Rights Complaint

You may also file a civil rights complaint directly with the U.S. Department of Health and Human Services, Office for Civil Rights:

  • Online: OCR Complaint Portal
  • Phone: 1-800-368-1019, 1-800-537-7697(TDD)
  • Mail:

U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201

  • Complaint forms are available from the HHS Office for Civil Rights.